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The DemoKraft AI billing dashboard gives you full control over your subscription, payment methods, and invoices in one place. Only workspace Admins can access billing settings — navigate there at any time via Settings → Billing. Whether you need to upgrade to unlock more capacity, download a PDF invoice for expense reporting, or understand what happens if a payment fails, everything you need is covered below.

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Payment Methods

DemoKraft AI accepts the following payment methods:

Credit & Debit Cards

Visa, Mastercard, and American Express are accepted on all plans.

PayPal

Link your PayPal account as an alternative to card payments on all plans.

Bank Transfer

Available for Enterprise customers on annual plans only. Contact sales@demokraft.ai to arrange.

Manage Methods

Add, update, or set a default payment method at Settings → Billing → Payment Methods.

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Invoices

Invoices are generated automatically on each billing cycle and emailed to your billing contact. You can download them as PDFs at any time from Settings → Billing → Invoices. To customise the details that appear on your invoices — including billing contact email, company name, address, and tax ID — go to Settings → Billing → Billing Details and save your changes. Updates appear on all future invoices immediately.
Download your invoices from Settings → Billing → Invoices for expense reporting and reimbursement — each invoice is available as a dated PDF with full billing detail.
DemoKraft AI is GST/VAT registered in Singapore. If your organisation requires a GST-registered invoice with your registration details included, contact billing@demokraft.ai.

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Plan Changes

Upgrades take effect immediately. As soon as you confirm, your new plan limits and features are available. You are charged a prorated amount for the remainder of the current billing cycle — you only pay for what you use.To upgrade, go to Settings → Billing → Change Plan, select your new plan, and confirm.
Content is permanently and irreversibly deleted 30 days after your subscription ends or your trial expires. Download your exports and move any critical content to an external location before cancelling.

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Failed Payments

If a payment fails, DemoKraft AI automatically retries the charge on your behalf:
  1. Day 3 — First retry attempt.
  2. Day 8 — Second retry attempt.
  3. After two failed retries — Your account enters a 7-day grace period with full access retained while you resolve the issue.
Update your payment method at any time during the grace period by going to Settings → Billing → Payment Methods. If the payment is still unresolved after the grace period ends, your account switches to read-only mode. Your content is not deleted — it is retained for 30 days while you sort out billing.

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Refund Policy

Monthly plan payments are non-refundable once the billing cycle has started. If you no longer need the plan, cancel before your next renewal date to avoid being charged for the following cycle.
Annual plans are refundable within 14 days of purchase, provided your usage has not exceeded the free-trial equivalent. To request a refund, contact billing@demokraft.ai with your account details and reason for the request.
You can reactivate a cancelled account within 30 days by going to Settings → Billing and clicking Reactivate — all your content will be fully restored as it was at the time of cancellation.