Common Issues
Password Expiry or Mismatch
If your password has expired, or if you are seeing an incorrect password error during login:- Go to the main login page.
- Click on the Forgot Password link.
- Enter your registered email address to receive a secure password reset link.
Slow Processing or Loading Times
Some operations—such as video uploads, AI voice generation, processing presentation slides, or document generation—may take a few minutes to complete.- Processing speeds depend directly on the duration of your video or the specific features being used.
- Please be patient and avoid refreshing or closing the browser tab while an active operation is running.
Contact Support
Can’t find what you are looking for, or have some insights to share? We are here to help you get the most out of your video creation journey.Email Our Team
For any technical issues, platform feedback, or general feature comments, please email us directly at support@demokraft.ai.